Eloise highlights fairly colourfully the important things for her business as it expands globally.  "If operating systems are not right you are stuffed"  Getting those systems right so you can scale up your business as you grow is critical. In an item that will excite even my assurance colleagues here at Grant Thornton Eloise says while she loves reading and responding to each and every customer email (which she does)  "reading the P&L is the most exciting thing I read!"